Specifically, only 60 of the 6,371 underused business and residential collection boxes identified during the 2015 national density test were removed or relocated. While the area and its 10 districts had established procedures for removing and relocating collection boxes, they were not consistently followed. The Eastern Area’s collection box removal process was not effective. Our objective was to assess the collection box removal process in the Eastern Area. Nationally the number of collection boxes declined by more than 12,000 in the past 5 years. Other factors management considered for removing boxes included the volume of mail collected, the proximity of other publicly accessible collection points, and the needs of customers in the vicinity of the box. Reasons for the removals included safety, multiple boxes at a location, and canceled contracts with contract postal units. The Eastern Area had 28,670 collection boxes on October 1, 2014, and removed 353 collection boxes through February 29, 2016. In addition, they have questioned whether any cost savings result from collection box removals. Some customers have complained the Postal Service has gone too far and removed most collection boxes, except those at the Post Office. To identify underused collection boxes the Postal Service uses density tests to determine the average volume of mail collected, including an annual national density test, which was last conducted over a 2-week period in August and September 2015. As the Postal Service adapts its collection infrastructure to meet customers’ needs at a reasonable cost, it has eliminated underused collection boxes that on average receive fewer than 25 pieces a day, and added collection boxes that are convenient for customers. Postal Service to the American public and are reliable, secure, and convenient receptacles for mail. Mail collection boxes are a visible representation of the U.S.
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